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General dentist · Irving Park

City Smiles

3800 N Pulaski Rd, Chicago, IL 60641

4.5+ stars in 250+ reviews Opening hours below
Call (773) 663-3800 Directions Website (citysmilesonline.com, opens in a new tab)

Reviews

4.5+ stars in 250+ reviews

4–5 stars: 93% · 1–2 stars: 6% · 233 written reviews

Last 12 months: 36 reviews · 94% 4–5 stars · Replies: 44% of reviews · 2 of 15 one- and two-star

51mention friendly, welcoming staff

13mention a clean office

10mention gentle, thorough cleanings

Read what patients say (6 themes) ↓Write a review
  • Medicaid (Meridian)

Friday Closing and Saturday Hours

Open until 7 pm on most weekdays, which fits around a 9-to-5 job, and open Saturdays as well. Five reviewers describe the whole team as gentle, and six describe themselves as loyal, long-term patients.

Fact-checked · How we write these

Who you'll see

Dr. Kinnery Patel, DDS

  • Illinois license active, first licensed Aug 2010
  • Dental school: University of Detroit Mercy School of Dentistry (its website)
  • Training: General Practice Residency at Advocate Illinois Masonic Medical Center (its website)

NPI 1659686384 · Illinois Department of Financial and Professional Regulation, checked Sep 2026 · named on the practice's website

Dr. William Simon, DMD

  • Illinois license active, first licensed Jul 1983
  • Dental school: Southern Illinois University, Alton (its website)

NPI 1619029519 · Illinois Department of Financial and Professional Regulation, checked Sep 2026 · named on the practice's website

Reviewers describe disputed treatment recommendations

Since October 2023, six one- and two-star reviews describe disagreements about recommended fillings, gum treatment, veneers or deep cleaning; some reviewers say they sought another opinion.

Why they were unhappy

  • Pushed to have treatment they doubted4
    1 in the last 12 months
  • Charged more than they were told2
    None in the last 12 months
  • Insurance problems2
    1 in the last 12 months
  • Prices felt too high2
    None in the last 12 months

One- and two-star reviews by quarter

Quarters · the last one partial

How we read these

What patients say

How the visit felt

10Gentle, thorough cleanings
5A gentle touch

Staff and office

51Friendly, welcoming staff
13A clean office
5An honest dentist

Why patients came

6Being patients for years

How we count themes

How it compares in Chicago

One- and two-star reviews
6%of 233 written reviews
A higher share than 57% of Chicago practices
Middle Chicago practice: 5%
Most common complaints
Pushed to have treatment they doubted4
Charged more than they were told2
Insurance problems2
Of its 6 one- and two-star reviews since Oct 2023 · Read them below
Replies to reviews
44%of written reviews get a reply (2 of 15 one- and two-star)
More replies than 57% of Chicago practices
Middle Chicago practice: 33%
Open Saturdays
Yesopen Saturdays
Licensed in Illinois since
1983its longest-licensed confirmed dentist
Licensed longer than 91% of Chicago dentists we list
Middle Chicago dentist: first licensed 2007

How we compare

Cost and paying

No prices on its website

Medicaid (children)

Meridian Health Plan of Illinois (Medicaid)

Insure Kids Now, Illinois, updated Jul 2026

Ways to pay

  • Payment plans (its website)
  • Accepts credit cards, debit cards and mobile pay (its business profile)
  • Accepts CareCredit (its website)
  • Cherry financing (its website)

Urgent visits for cracked teeth and pain

Its website says the practice handles emergencies such as cracked teeth and tooth pain. Seven reviewers describe urgent visits, including next-morning, same-day or weekend care.

What they can help with

  • Medicaid & low-cost

    Listed by Insure Kids Now for Meridian Health Plan of Illinois (Illinois, updated Jul 2026)

Also listed on its website

Equipment and memberships

Equipment and treatments on its website
Low-Radiation Digital X-RaysSoft Tissue LaserUltrasonic Scaling Instrumentation

Your review of City Smiles

No account needed · read by us before it goes up

Write a review

When you can go

Open late
until 7 pm, Monday to Thursday
57% of Chicago practices stay open to 6 pm or later
Saturday
8 am–3:30 pm
53% of Chicago practices open on Saturdays

Hours from its listing. Check when you call.

Getting there

3800 N Pulaski Rd
Chicago, IL 60641
Get directions
  • Wheelchair-accessible entrance, parking and restroom

Its business profile

In the practice's words

Its own business description

“Modern dental care for all ages!”

Ready to call?

Call (773) 663-3800 Other Chicago dentists

Sources and dates

Business listing and reviews, Sep 2026 · citysmilesonline.com, Sep 2026 · Illinois Department of Financial and Professional Regulation, Sep 2026 · NPI registry · Insure Kids Now, updated Jul 2026 · City of Chicago community areas

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