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Parmer Lane Family Dentistry

3704 W Parmer Ln, Austin, TX 78727

4.5+ stars in 250+ reviews Opening hours below
Call (512) 255-7001 Directions Website (keepaustinsmiling.com, opens in a new tab)

Reviews

4.5+ stars in 250+ reviews

4–5 stars: 96% · 1–2 stars: 3% · 260 written reviews

Last 12 months: 30 reviews · 100% 4–5 stars (was 95%) · Replies: 69% of reviews · 3 of 9 one- and two-star

83mention friendly, welcoming staff

11mention a gentle touch

7mention gentle, thorough cleanings

Read what patients say (7 themes) ↓Write a review
  • Sedation permit (TX board)
  • Invisalign

Closed Fridays and weekends; five reviewers describe long-term ties

Hours are short and early: Monday to Thursday only, opening at 7 or 8 am and closing by 3 pm, or 2 pm on Thursdays, so visits have to fit inside the working day. Five reviewers describe themselves as patients for life, and seven see the staff as knowledgeable about treatment.

Fact-checked · How we write these

What patients say

How the visit felt

11A gentle touch
7Gentle, thorough cleanings
6Putting nervous patients at ease

Staff and office

83Friendly, welcoming staff
7Knowledgeable staff
6A clean office

Why patients came

5Being patients for years

How we count themes

How it compares in Austin

One- and two-star reviews
3%of 260 written reviews
A higher share than 57% of Austin practices
Middle Austin practice: 3%
Most common complaints
Charged more than they were told3
Payment, deposit or refund disputes2
Phones not answered or calls not returned2
Of its 4 one- and two-star reviews since Oct 2023 · Read them below
4–5 star reviews
100%in the last 12 months, up from 95%
Share of written reviews giving 4–5 stars
Replies to reviews
69%of written reviews get a reply (3 of 9 one- and two-star)
More replies than 71% of Austin practices
Middle Austin practice: 36%
Licensed in Texas since
2003its longest-licensed confirmed dentist
Licensed longer than 64% of Austin dentists we list
Middle Austin dentist: first licensed 2008

How we compare

Who you'll see

Dr. Lucinda Garcia, DDS

  • Texas license active, first licensed May 2003
  • Dental school: Baylor College of Dentistry, 2003
  • Holds a nitrous oxide (laughing gas) permit (since 2003) and a level 1 sedation permit (most recent 2003)

NPI 1245451533 · Texas State Board of Dental Examiners, checked Sep 2026 · named on the practice's website

Billing concerns recur in bad reviews

Among the one- and two-star reviews read since October 2023, reviewers repeatedly mention charges above estimates or payment, deposit or refund disputes. Those reasons do not appear in the last 12 months.

Why they were unhappy

  • Charged more than they were told3
    None in the last 12 months
  • Payment, deposit or refund disputes2
    None in the last 12 months
  • Phones not answered or calls not returned2
    None in the last 12 months

How we read these

Cost and paying

No prices on its website

Ways to pay

  • Accepts payment plans (its business profile)
  • Accepts credit cards, debit cards and mobile pay (its business profile)
  • Accepts CareCredit (its website)
  • Clerri In-House Membership Discount Plan (its website)
  • Takes cash (its website)

What they can help with

  • Braces & Invisalign

    Federal Open Payments records link a confirmed dentist to the treatment's maker · 30 pages on its website

  • Veneers & cosmetic

    Listed on its business profile · Listed category: Cosmetic dentist · 23 pages on its website

  • Sedation & nervous patients

    A confirmed dentist holds a Texas board sedation permit · Listed on its business profile · 1 page on its website

Braces & Invisalign: how it works ShowFront teeth with braces, brackets joined by a wire, beside front teeth in a clear removable aligner tray.
Veneers & cosmetic: how it works ShowA front tooth with a veneer, a thin shell on the front surface only, beside a front tooth with a crown covering all of it above the gum.
Sedation & nervous patients: how it works ShowA scale of four sedation levels from most to least awake: minimal, moderate, deep and general anesthesia.

Urgent visits may fit on short notice

Eight five-star reviewers describe same-day or short-notice appointments for urgent problems, and the website includes emergency dental services.

Equipment and memberships

Equipment and treatments on its website
Digital ImpressionsLow-Radiation Digital X-Rays

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When you can go

Opens early
7 am, Wednesday and Thursday
30% of Austin practices open before 8 am
Closed
Friday, and weekends

Hours from its listing. Check when you call.

Getting there

3704 W Parmer Ln
Austin, TX 78727
Get directions
  • Wheelchair-accessible entrance, parking and restroom

Its business profile

In the practice's words

Its own business description

“At Parmer Lane Family Dentistry, located at 3704 W Parmer Ln, Austin, TX, we pride ourselves on being your go-to dentist for comprehensive dental care. Led by Dr. Lucinda A. Garcia, we offer top-notch services including Invisalign, dental implants, teeth whitening, and tooth extractions. …”

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Ready to call?

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Sources and dates

Business listing and reviews, Sep 2026 · keepaustinsmiling.com, Sep 2026 · Texas State Board of Dental Examiners, Sep 2026 · NPI registry

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