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General dentist · Lower West Side

Alta Dental Pilsen

1044 W 18th St, Chicago, IL 60608

4.5+ stars in 250+ reviews Opening hours below
Call (773) 920-2582 Directions Website (altadentalchicago.com, opens in a new tab)

Reviews

4.5+ stars in 250+ reviews

4–5 stars: 97% · 1–2 stars: 2% · 307 written reviews

Last 12 months: 180 reviews · 97% 4–5 stars · Replies: 97% of reviews · 6 of 7 one- and two-star

61mention friendly, welcoming staff

44mention Spanish or other languages spoken

31mention a clean office

Read what patients say (7 themes) ↓Write a review
  • Emergency
  • Medicaid (Aetna, Blue Cross Blue Shield)

In short

TV or a movie in the chair helps take the mind off treatment, according to eight reviews. Hours lean late in the day: it opens at noon on Monday and Wednesday and closes at 6 pm Monday to Thursday, with a shorter Friday and no weekend hours. Five reviews say concerns were heard and questions answered.

Fact-checked · How we write these

What patients say

How the visit felt

17Explaining everything before doing it
9A gentle touch
6Putting nervous patients at ease

Staff and office

61Friendly, welcoming staff
31A clean office
8TV or films during treatment

Who comes here

44Spanish or other languages spoken

How we count themes

Frequent replies to reviews

Alta replies to nearly all of its reviews, a much larger share than is typical among Chicago practices we list.

One- and two-star reviews
2%of 307 written reviews
A lower share than 71% of Chicago practices
Middle Chicago practice: 5%
Most common complaints
Phones not answered or calls not returned2
Rude or unhelpful front desk2
Of its 7 one- and two-star reviews since Oct 2023 · Read them below
Replies to reviews
97%of written reviews get a reply (6 of 7 one- and two-star)
More replies than 93% of Chicago practices
Middle Chicago practice: 33%
Licensed in Illinois since
2025its longest-licensed confirmed dentist
Licensed more recently than 94% of Chicago dentists we list
Middle Chicago dentist: first licensed 2007

How we compare

Who you'll see

Dr. Samuel Romo, DMD

  • Illinois license active, first licensed Jun 2025
  • Dental school: University of Illinois Chicago College of Dentistry (its website)

NPI 1700776580 · Illinois Department of Financial and Professional Regulation, checked Sep 2026 · named on the practice's website

What unhappy patients say

Why they were unhappy

  • Phones not answered or calls not returned2
    1 in the last 12 months
  • Rude or unhelpful front desk2
    2 in the last 12 months

One- and two-star reviews by quarter

Quarters · the last one partial

How we read these

What they can help with

  • Emergency dentist

    Listed on its business profile · 1 page on its website

  • Medicaid & low-cost

    Listed by Insure Kids Now for Aetna and Blue Cross Blue Shield of Illinois and CountyCare and Illinois HFS and Meridian Health Plan of Illinois and Molina Health Plan (Illinois, updated Jul 2026) · Its website says it accepts Medicaid / CHIP

Also listed on its website

Options for paying without insurance

Its group's website advertises Cherry financing and directs uninsured patients to the Smile Club.

Medicaid (children)

Aetna (Medicaid) · Blue Cross Blue Shield of Illinois (Medicaid) · CountyCare (Medicaid) · Illinois HFS (Medicaid) · Meridian Health Plan of Illinois (Medicaid) · Molina Health Plan (Medicaid)

Insure Kids Now, Illinois, updated Jul 2026

Ways to pay

  • Accepts credit cards, debit cards and mobile pay (its business profile)

Same-day urgent help

Two reviewers describe same-day help for a chipped tooth or a child's wisdom-tooth pain evaluation.

Your review of Alta Dental Pilsen

No account needed · read by us before it goes up

Write a review

When you can go

Open late
until 6 pm, Monday to Thursday
57% of Chicago practices stay open to 6 pm or later
Weekends
Closed

Hours from its listing. Check when you call.

Getting there

1044 W 18th St
Chicago, IL 60608
Get directions
  • Wheelchair-accessible entrance and restroom

Its business profile

In the practice's words

Its own business description

“Welcome to Alta Dental. …”

Need another dentist?

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Ready to call?

Call (773) 920-2582 Other Chicago dentists

Sources and dates

Business listing and reviews, Sep 2026 · altadentalchicago.com, Sep 2026 · Illinois Department of Financial and Professional Regulation, Sep 2026 · NPI registry · Insure Kids Now, updated Jul 2026 · City of Chicago community areas

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