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General dentist · West Town

Modern Dental on Division

2037 W Division St, Chicago, IL 60622, United States

4.5+ stars in 250+ reviews Opening hours below
Call (773) 489-5700 Directions Website (moderndentalchicago.com, opens in a new tab)

Reviews

4.5+ stars in 250+ reviews

4–5 stars: 82% · 1–2 stars: 15% · 268 written reviews

Last 12 months: 30 reviews · 87% 4–5 stars (was 82%) · Replies: 33% of reviews · 15 of 39 one- and two-star

64mention friendly, welcoming staff

22mention a clean office

8mention gentle, thorough cleanings

Read what patients say (8 themes) ↓Write a review
  • 6 insurers named

Repair Concerns and Saturday Hours

Work that failed or had to be redone features in 5 of its 17 one- and two-star reviews since October 2023, and about 15% of all its reviews are one- or two-star. Seven reviewers, though, see the staff as knowledgeable about treatment, and Saturday mornings are available.

Fact-checked · How we write these

Bad reviews also mention access

Bad reviews since October 2023 also mention dismissive treatment and trouble reaching the office by phone.

Why they were unhappy

  • Work failed or had to be fixed5
    1 in the last 12 months
  • Insurance problems4
    None in the last 12 months
  • Dentist was rude or dismissive3
    None in the last 12 months
  • Phones not answered or calls not returned3
    None in the last 12 months
  • Rough or painful treatment3
    None in the last 12 months
  • Rude or unhelpful front desk3
    None in the last 12 months

One- and two-star reviews by quarter

Quarters · the last one partial

How we read these

What patients say

How the visit felt

8Gentle, thorough cleanings
7Explaining everything before doing it
5A gentle touch

Staff and office

64Friendly, welcoming staff
22A clean office
7Knowledgeable staff

Getting seen

6Being on time, visit after visit

Why patients came

6Coming in with a broken or chipped tooth

How we count themes

Who you'll see

Dr. Briena Vaughn

  • Illinois license active, first licensed Aug 2025
  • Dental school: University of Illinois Chicago College of Dentistry (its website)

NPI 1073485504 · Illinois Department of Financial and Professional Regulation, checked Sep 2026 · named on the practice's website

Dr. Phillip Palella, DDS

  • Illinois license active, first licensed Jun 2004
  • Dental school: University of Illinois Chicago College of Dentistry (its website)

NPI 1063488609 · Illinois Department of Financial and Professional Regulation, checked Sep 2026 · named on the practice's website

How it compares in Chicago

One- and two-star reviews
15%of 268 written reviews
A higher share than 80% of Chicago practices
Middle Chicago practice: 5%
Most common complaints
Work failed or had to be fixed5
Insurance problems4
Dentist was rude or dismissive3
Of its 17 one- and two-star reviews since Oct 2023 · Read them below
4–5 star reviews
87%in the last 12 months, up from 82%
Share of written reviews giving 4–5 stars
Replies to reviews
33%of written reviews get a reply (15 of 39 one- and two-star)
About the same as most Chicago practices
Middle Chicago practice: 33%
Open Saturdays
Yesopen Saturdays
Licensed in Illinois since
2004its longest-licensed confirmed dentist
Licensed longer than 56% of Chicago dentists we list
Middle Chicago dentist: first licensed 2007

How we compare

Cancellation disputes and payment timing

Three reviews describe disputes over cancellation fees or compensation. Its group's website says payment is due when services are complete unless arrangements are made in advance.

Ways to pay

  • Accepts payment plans (its business profile)
  • Accepts credit cards, debit cards and mobile pay (its business profile)
  • Names Aetna, Blue Cross Blue Shield, Cigna, Delta Dental and 2 more (its website, not a network check)
  • Accepts CareCredit (its website)
  • Takes cash (its website)

Reports of provider changes

Four reviewers mention seeing different dentists, a requested provider who had left, or learning the dentist’s name only at the appointment.

What they can help with

  • Veneers & cosmetic

    Listed on its business profile · Listed category: Cosmetic dentist · 1 page on its website

Veneers & cosmetic: how it works ShowA front tooth with a veneer, a thin shell on the front surface only, beside a front tooth with a crown covering all of it above the gum.

Also listed on its website

Equipment and memberships

Equipment and treatments on its website
Low-Radiation Digital X-Rays

Your review of Modern Dental on Division

No account needed · read by us before it goes up

Write a review

When you can go

Open late
until 6 pm, Monday to Thursday
57% of Chicago practices stay open to 6 pm or later
Saturday
8 am–2 pm
53% of Chicago practices open on Saturdays

Hours from its listing. Check when you call.

Getting there

2037 W Division St
Chicago, IL 60622, United States
Get directions
  • Wheelchair-accessible entrance and restroom

Its business profile

In the practice's words

Its own business description

“Our advanced technology allows our educated friendly staff to provide you with the most comfortable and comprehensive dental treatment specific to your needs. With a focus on your overall wellness, we will treat, rejuvenate and maintain your smile with a modern approach.”

Need another dentist?

See all 344 Chicago practices for veneers & cosmetic →

Ready to call?

Call (773) 489-5700 Other Chicago dentists

Sources and dates

Business listing and reviews, Sep 2026 · moderndentalchicago.com, Sep 2026 · Illinois Department of Financial and Professional Regulation, Sep 2026 · NPI registry · City of Chicago community areas

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