Dr. Poonam Shah, DDS
NPI 1417331497 · named on the practice's website
Pediatric dentist · Northwest Side
Helotes Pediatric Dentistry & Orthodontics
11600 Bandera Rd #126, San Antonio, TX 78250
4.5+ stars in 500+ reviews
Opening hours below
Reviews
4.5+ stars in 500+ reviews
4–5 stars: 98% · 1–2 stars: 2% · 600 written reviews
Last 12 months: 167 reviews · 98% 4–5 stars · Replies: 93% of reviews · 10 of 13 one- and two-star
191mention friendly, welcoming staff
41mention children who enjoy going
39mention being great with kids
- Emergency
- Offers sedation
- Medicaid & CHIP (DentaQuest, MCNA)
- Invisalign
Some reviews report cancellations
One reviewer describes repeated cancellations over several years, and another says a last-minute cancellation delayed care for a broken filling.
How the visit felt
41Children who enjoy going
27Explaining everything before doing it
21A gentle touch
Staff and office
191Friendly, welcoming staff
25A clean office
6An honest dentist
Getting seen
7Being seen on time
6Being on time, visit after visit
Who comes here
39Being great with kids
16Autism or special needs
8Spanish or other languages spoken
What they can help with
-
Braces & Invisalign
Listed category: Orthodontist · Named for it · 38 pages on its website
-
Dentists for kids
Listed category: Pediatric dentist · Named for it · 65 pages on its website
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Emergency dentist
Listed on its business profile · 4 pages on its website
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Sedation & nervous patients
Listed on its business profile · 6 pages on its website
-
Medicaid & low-cost
Listed by Insure Kids Now for DentaQuest and MCNA Dental and Traditional Medicaid and United Healthcare Dental (Texas, updated Jul 2026) · Its website says it accepts Medicaid / CHIP
Braces & Invisalign: how it works Show
Sedation & nervous patients: how it works Show
Also listed on its website
-
Teeth whitening
Listed on its business profile
-
Wisdom teeth & oral surgery
Specialist taxonomy in the NPI registry
-
Root canal
2 pages on its website
-
Tooth extraction
1 page on its website
-
Crowns and bridges
1 page on its website
Adult Medicaid coverage is unclear
For adults on Medicaid, this listing does not say whether the practice sees them.
Medicaid & CHIP (children)
DentaQuest (Medicaid) · MCNA Dental (CHIP, Medicaid) · Traditional Medicaid · United Healthcare Dental (CHIP, Medicaid)
Insure Kids Now, Texas, updated Jul 2026
Ways to pay
- Payment plans (its website)
- Accepts credit cards, debit cards and mobile pay (its business profile)
- Accepts CareCredit (its website)
- Third-party lender financing (its website)
- Takes cash (its website)
Children's Medicaid and CHIP coverage
Insure Kids Now says the Medicaid and CHIP listing covers children's dental care.
Frequent replies to critical reviews
The practice replied to 93% of its reviews. It answered 10 of 13 one- and two-star reviews, so readers can see how it responds to many critical reviews.
- One- and two-star reviews
- 2%of 600 written reviews
- A lower share than 61% of San Antonio practices
- Middle San Antonio practice: 3%
- Replies to reviews
- 93%of written reviews get a reply (10 of 13 one- and two-star)
- More replies than 85% of San Antonio practices
- Middle San Antonio practice: 48%
Who you'll see
Equipment and memberships
- Equipment and treatments on its website
- Digital Impressions
Your review of Helotes Pediatric Dentistry & Orthodontics
No account needed · read by us before it goes up
When you can go
- Weekends
- Closed
Mon
8 am–5 pm
Tue
8 am–5 pm
Wed
8 am–5 pm
Thu
8 am–5 pm
Fri
8 am–5 pm
Sat
Closed
Sun
Closed
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Hours from its listing. Check when you call.
Getting there
11600 Bandera Rd #126San Antonio, TX 78250 Get directions
- Wheelchair-accessible entrance, parking and restroom
Its business profile
In the practice's words
Its own business description
“Helotes Pediatric Dentistry & Orthodontics offers comprehensive dental care for children in a welcoming environment. Their team of specialists provides hygiene services, orthodontic treatment, and emergency dental care, ensuring your child receives the best possible care from infancy through adolescence.”
Need another dentist?
-
My Kid's Dentist & Orthodontics
0.2 mi · 4.5+ stars in 250+ reviews
-
Bandera Modern Dentistry
0.2 mi · 4+ stars in 500+ reviews
-
San Antonio Orthodontics - Helotes
0.5 mi · 5 stars in 100+ reviews
Ready to call?
Sources and dates
Business listing and reviews, Sep 2026 · helotespd.com, Sep 2026 · NPI registry · Insure Kids Now, updated Jul 2026