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General dentist · Far West Side

Ideal Dental Potranco

9226 Potranco Rd Ste 102, San Antonio, TX 78251, United States

4.5+ stars in 500+ reviews Opening hours below
Call (210) 674-4400 Directions Website (myidealdental.com, opens in a new tab)

Reviews

4.5+ stars in 500+ reviews

4–5 stars: 92% · 1–2 stars: 6% · 569 written reviews

Last 12 months: 50 reviews · 90% 4–5 stars · Replies: 68% of reviews · 32 of 36 one- and two-star

164mention friendly, welcoming staff

31mention a clean office

30mention explaining everything before doing it

Read what patients say (8 themes) ↓Write a review
  • Sedation permit (TX board)
  • Medicaid & CHIP (MCNA, Traditional Medicaid)
  • Invisalign
  • 1 insurer named

What patients say

How the visit felt

30Explaining everything before doing it
21A gentle touch
11Putting nervous patients at ease

Staff and office

164Friendly, welcoming staff
31A clean office
11Knowledgeable staff

Who comes here

5Dental anxiety

Paying

6Staff sorting out insurance

How we count themes

Dr. Oei holds sedation permits

Dr. James Oei holds permits for laughing gas and level 1 sedation.

Dr. James Oei, DDS

  • Texas license active, first licensed Jun 2017
  • Dental school: UTHSCSA School of Dentistry, 2017
  • Holds a nitrous oxide (laughing gas) permit (since 2017) and a level 1 sedation permit (most recent 2017)

NPI 1104355221 · Texas State Board of Dental Examiners, checked Sep 2026 · named on its business listing

Saturday hours are less common

Just 23% of San Antonio practices with hours shown are open Saturdays, making this a less common day for an appointment locally.

One- and two-star reviews
6%of 569 written reviews
A higher share than 71% of San Antonio practices
Middle San Antonio practice: 3%
Replies to reviews
68%of written reviews get a reply (32 of 36 one- and two-star)
More replies than 63% of San Antonio practices
Middle San Antonio practice: 48%
Open Saturdays
Yesopen Saturdays
Licensed in Texas since
2017its longest-licensed confirmed dentist
Licensed more recently than 74% of San Antonio dentists we list
Middle San Antonio dentist: first licensed 2008

How we compare

Cost and paying

No prices on its website

Medicaid & CHIP (children)

MCNA Dental (CHIP, Medicaid) · Traditional Medicaid

Insure Kids Now, Texas, updated Jul 2026

Ways to pay

  • Accepts payment plans (its business profile)
  • Accepts credit cards, debit cards and mobile pay (its business profile)
  • Names Cigna (its website, not a network check)
  • Accepts CareCredit (its website)

A registered specialist for braces

A specialist for braces and Invisalign appears in both the state board and national provider registry for this practice.

  • Braces & Invisalign

    Registered specialist with the state board · Specialist taxonomy in the NPI registry · Federal Open Payments records link a confirmed dentist to the treatment's maker

  • Sedation & nervous patients

    A confirmed dentist holds a Texas board sedation permit

  • Medicaid & low-cost

    Listed by Insure Kids Now for MCNA Dental and Traditional Medicaid (Texas, updated Jul 2026) · Its website says it accepts Medicaid / CHIP

Braces & Invisalign: how it works ShowFront teeth with braces, brackets joined by a wire, beside front teeth in a clear removable aligner tray.
Sedation & nervous patients: how it works ShowA scale of four sedation levels from most to least awake: minimal, moderate, deep and general anesthesia.

Also listed on its website

  • Veneers & cosmetic

    Listed on its business profile · Listed category: Cosmetic dentist

  • Teeth whitening

    Listed on its business profile · Listed category: Teeth whitening service

  • Emergency dentist

    Listed on its business profile · Listed category: Emergency dental service

Restorative care guarantee

The website says covered restorative care is guaranteed for up to five years, and the Ideal Smile Guarantee comes at no extra cost.

Equipment and memberships

Memberships
Board Certified PeriodontistMember, American Academy of PeriodontologyDiamond Invisalign Provider status

Your review of Ideal Dental Potranco

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Write a review

When you can go

Saturday
9 am–3 pm
23% of San Antonio practices open on Saturdays

Hours from its listing. Check when you call.

Getting there

9226 Potranco Rd Ste 102
San Antonio, TX 78251, United States
Get directions
  • Wheelchair-accessible entrance, parking and restroom
  • LGBTQ+ friendly
  • Free parking lot

Its business profile

In the practice's words

Its own business description

“Ideal Dental Potranco provides comprehensive dental care and delivers personalized, comfortable treatment for all ages. Our experienced team provides general dentistry, implants, root canals, crowns, Invisalign®, orthodontics, and emergency care. …”

Need another dentist?

See all 181 San Antonio practices for braces & Invisalign →

Ready to call?

Call (210) 674-4400 Other San Antonio dentists

Sources and dates

Business listing and reviews, Sep 2026 · myidealdental.com, Sep 2026 · Texas State Board of Dental Examiners, Sep 2026 · NPI registry · Insure Kids Now, updated Jul 2026

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