Reviewers Mention Front Desk Problems Since October 2023
Friendly staff are mentioned in 21 reviews and a clean office in five, while three of its eight one- and two-star reviews since October 2023 describe a rude or unhelpful front desk. Only eight reviews date from the past 12 months, five of them four- or five-star, so recent evidence is thin.
State records show Dr. Vincent Morales is authorized to administer nitrous oxide.
VM
Dr. Vincent Morales, DDS
✓Texas license active, first licensed Jun 2008
✓Dental school: UT Health San Antonio School of Dentistry, 2008
✓Holds a nitrous oxide (laughing gas) permit (since 2008)
NPI 1790010767 · Texas State Board of Dental Examiners, checked Sep 2026 · named on the practice's website
Payment and Phone Concerns
Payment disputes and trouble reaching the office both appear in recent bad reviews, including within the past year. The website requires 48 hours' notice to cancel or reschedule and says patients may lose access to popular appointment times if they miss it.
Lakeside has one of the higher shares of one- and two-star reviews among Austin practices we list, and it has not replied to any of its one- or two-star reviews.
This practiceMiddle half of AustinMiddle Austin practice
One- and two-star reviews
13%of 78 written reviews
0%21%
A higher share than 90% of Austin practices
Middle Austin practice: 3%
Most common complaints
Rude or unhelpful front desk3
Payment, deposit or refund disputes2
Phones not answered or calls not returned2
Of its 8 one- and two-star reviews since Oct 2023 · Read them below
Replies to reviews
0%of written reviews get a reply (0 of 10 one- and two-star)
0%98%
Fewer replies than 86% of Austin practices
Middle Austin practice: 36%
Licensed in Texas since
2008its longest-licensed confirmed dentist
19792023
Licensed longer than 50% of Austin dentists we list
Its website says first-time patients have a full hour for an interview, exam, X-rays and treatment plan. At the end, the office manager discusses insurance and out-of-pocket costs; additional treatment, such as a filling, can usually start that visit.
Cost and paying
No prices on its website
Ways to pay
Accepts credit cards, debit cards and mobile pay (its business profile)
Takes cash, American Express, Discover, Mastercard and Visa (its website)
Equipment and memberships
Equipment and treatments on its website
Low-Radiation Digital X-Rays
Your review of Lakeside Dental Family & Cosmetic Dentistry
6911 Ranch Rd 620 N Bldg C-100 Austin, TX 78732
Get directions
Wheelchair-accessible entrance, parking and restroom
Its business profile
In the practice's words
Its own business description
“Everyone deserves a healthy, beautiful smile. If you’re not satisfied with yours, head to Lakeside Dental Family & Cosmetic Dentistry in Austin, TX. Led by skilled dentist Dr. Vincent Morales, this local dental office provides a wide range of treatment options to both adults and kids, including emergency care. …”