Skip to main content
toothlocal

General dentist · Four Points

Trails Dental Group and Orthodontics

8300 N FM 620 Bldg G Ste 100, Austin, TX 78726

4+ stars in 250+ reviews Opening hours below
Call (512) 331-0359 Directions Website (trailsdentalgroup.com, opens in a new tab)

Reviews

4+ stars in 250+ reviews

4–5 stars: 79% · 1–2 stars: 20% · 306 written reviews

Last 12 months: 98 reviews · 85% 4–5 stars (was 77%) · Replies: none

43mention friendly, welcoming staff

13mention a gentle touch

11mention gentle, thorough cleanings

Read what patients say (6 themes) ↓Write a review
  • Offers sedation
  • Invisalign
  • Prices published

Treatment recommendations

Sixteen of its 32 one- and two-star reviews since October 2023 describe being pushed toward treatment the patient doubted, and seven reviews, all low-rated, mention getting a second opinion. Eleven reviews call cleanings gentle and thorough, and five reviews say each step, sound and sensation was explained.

Fact-checked · How we write these

What unhappy patients say

Why they were unhappy

  • Pushed to have treatment they doubted16
    7 in the last 12 months
  • Refused care or dismissed from the practice8
    4 in the last 12 months
  • Charged more than they were told5
    2 in the last 12 months
  • Dentist was rude or dismissive4
    2 in the last 12 months
  • Disorganized office4
    1 in the last 12 months
  • Hard to get or keep an appointment4
    None in the last 12 months

One- and two-star reviews by quarter

Quarters · the last one partial

How we read these

What patients say

How the visit felt

13A gentle touch
11Gentle, thorough cleanings
8Explaining everything before doing it

Staff and office

43Friendly, welcoming staff
6A clean office
5An honest dentist

How we count themes

Cost and paying

Its website, Sep 2026

Ways to pay

  • Accepts credit cards, debit cards and mobile pay (its business profile)
  • Accepts CareCredit (its website)
  • Smile Generation Financing (its website)
  • Third-party lender financing (its website)
  • Smile Generation Dental Discount Plan Membership Offer (its website)

Bad reviews and no replies

One- and two-star reviews make up 20% of its reviews with comments, among the highest shares for the Austin practices we list. The practice replies to reviews less often than most Austin practices we list.

One- and two-star reviews
20%of 306 written reviews
A higher share than 94% of Austin practices
Middle Austin practice: 3%
Most common complaints
Pushed to have treatment they doubted16
Refused care or dismissed from the practice8
Charged more than they were told5
Of its 32 one- and two-star reviews since Oct 2023 · Read them below
4–5 star reviews
85%in the last 12 months, up from 77%
Share of written reviews giving 4–5 stars
Replies to reviews
0%of written reviews get a reply (0 of 60 one- and two-star)
Fewer replies than 86% of Austin practices
Middle Austin practice: 36%
New-patient exam special
$59on its website
Lower than 17 of the 20 other Austin practices that publish one (Sep 2026)

How we compare

What they can help with

  • Braces & Invisalign

    Named for it · 45 pages on its website · Federal Open Payments records link a confirmed dentist to the treatment's maker

  • Sedation & nervous patients

    A confirmed dentist holds a Texas board nitrous oxide permit · 1 page on its website

Braces & Invisalign: how it works ShowFront teeth with braces, brackets joined by a wire, beside front teeth in a clear removable aligner tray.
Sedation & nervous patients: how it works ShowA scale of four sedation levels from most to least awake: minimal, moderate, deep and general anesthesia.

Also listed on its website

Emergency visits

The emergency page advertises same-day appointments and extended hours. Its FAQ says staff will try to fit emergencies in and asks patients to call.

Equipment and memberships

Equipment and treatments on its website
Digital Impressions

Your review of Trails Dental Group and Orthodontics

No account needed · read by us before it goes up

Write a review

When you can go

Weekends
Closed

Hours from its listing. Check when you call.

Getting there

8300 N FM 620 Bldg G Ste 100
Austin, TX 78726
Get directions
  • Wheelchair-accessible parking

Its business profile

Need another dentist?

See all 139 Austin practices for braces & Invisalign →

Ready to call?

Call (512) 331-0359 Other Austin dentists

Sources and dates

Business listing and reviews, Sep 2026 · trailsdentalgroup.com, Sep 2026

Report a mistake Is this your practice? Update its details