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General dentist · Avery Ranch-Lakeline

Northwest Austin Dentists

14028 N US Hwy 183 Ste 430, Austin, TX 78717

4+ stars in 250+ reviews Opening hours below
Call (512) 258-3878 Directions Website (northwestaustindentists.com, opens in a new tab)

Reviews

4+ stars in 250+ reviews

4–5 stars: 75% · 1–2 stars: 21% · 213 written reviews

Last 12 months: 59 reviews · 85% 4–5 stars (was 71%) · Replies: 80% of reviews · 34 of 45 one- and two-star

33mention friendly, welcoming staff

11mention gentle, thorough cleanings

10mention a gentle touch

Read what patients say (6 themes) ↓Write a review
  • Offers sedation
  • Prices published

Reviewers raise treatment concerns

Fourteen of its 28 one- and two-star reviews since October 2023 describe feeling pushed toward treatment the patient doubted, six of them in the past year. Ratings have improved recently, with 85% of the past year's reviews at four or five stars against 71% before. Gentle, thorough cleanings are praised in 11 reviews.

Fact-checked · How we write these

Reviewers report billing and access concerns

Beyond treatment concerns, the one- and two-star reviews we read since October 2023 also raise billing and access problems.

Why they were unhappy

  • Pushed to have treatment they doubted14
    6 in the last 12 months
  • Charged more than they were told9
    1 in the last 12 months
  • Rude or unhelpful front desk6
    1 in the last 12 months
  • Insurance problems5
    None in the last 12 months
  • Phones not answered or calls not returned5
    1 in the last 12 months
  • Hard to get or keep an appointment3
    1 in the last 12 months

One- and two-star reviews by quarter

Quarters · the last one partial

How we read these

Cost and paying

Its website, Sep 2026

Ways to pay

  • Accepts credit cards, debit cards and mobile pay (its business profile)
  • Accepts CareCredit (its website)
  • Smile Generation Financing (its website)
  • Third-party lender financing (its website)
  • Smile Generation Dental Discount Plan Membership Offer (its website)

A high share of bad reviews

Its share of bad reviews is among the highest among Austin practices in this guide.

One- and two-star reviews
21%of 213 written reviews
A higher share than 95% of Austin practices
Middle Austin practice: 3%
Most common complaints
Pushed to have treatment they doubted14
Charged more than they were told9
Rude or unhelpful front desk6
Of its 28 one- and two-star reviews since Oct 2023 · Read them below
4–5 star reviews
85%in the last 12 months, up from 71%
Share of written reviews giving 4–5 stars
Replies to reviews
80%of written reviews get a reply (34 of 45 one- and two-star)
More replies than 78% of Austin practices
Middle Austin practice: 36%
New-patient exam special
$59on its website
Lower than 17 of the 20 other Austin practices that publish one (Sep 2026)

How we compare

What patients say

How the visit felt

11Gentle, thorough cleanings
10A gentle touch
7Explaining everything before doing it

Staff and office

33Friendly, welcoming staff
5A clean office

Why patients came

6Coming in with a broken or chipped tooth

How we count themes

What they can help with

Sedation & nervous patients: how it works ShowA scale of four sedation levels from most to least awake: minimal, moderate, deep and general anesthesia.

Also listed on its website

Early decay treatment and languages

For early-stage decay, its website describes Curodont as an option without drilling or needles when the dentist finds the tooth is a candidate, including for children and teens. It lists English, Gujarati, and Hindi as spoken languages.

Equipment and memberships

Equipment and treatments on its website
Digital Impressions

Your review of Northwest Austin Dentists

No account needed · read by us before it goes up

Write a review

When you can go

Opens early
7 am, Friday
30% of Austin practices open before 8 am
Open late
until 6 pm, Tuesday and Thursday
19% of Austin practices stay open to 6 pm or later
Weekends
Closed

Hours from its listing. Check when you call.

Getting there

14028 N US Hwy 183 Ste 430
Austin, TX 78717
Get directions
  • Wheelchair-accessible parking

Its business profile

In the practice's words

Its own business description

“As a Smile Generation Trusted office, we welcome you to Northwest Austin Dentists with state-of-the-art infection control procedures in place, our #1 goal is to keep you and your family safe. We provide comprehensive specialty services with advanced, proven technology and offer customized financial solutions for you. …”

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Ready to call?

Call (512) 258-3878 Other Austin dentists

Sources and dates

Business listing and reviews, Sep 2026 · northwestaustindentists.com, Sep 2026

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